DESCRIPTION
Position: Bilingual Insurance CSR
Location: Canada, , Georgetown
Salary: $50,000-$70,000 / Annual
Status: Full Time, Permanent
Category: Insurance and Financial
Job Title: Bilingual Customer Service Representative (Insurance)
Location: Georgetown, ON (100% in-office)
Salary: $50,000 – $70,000 per year (commensurate with experience)
Industry: Insurance
License Requirement: Must have active RIBO License
Languages: Fluent in English and Spanish
System Knowledge: Proficiency with TAM (The Agency Manager) BMS
Overview:
Our client, a well-established insurance brokerage in Mississauga, is seeking a Bilingual Customer Service Representative to join their team. This is a full-time, permanent role ideal for a RIBO-licensed professional with fluency in both Spanish and English and experience using TAM BMS.
Responsibilities:
- Provide exceptional service to existing clients by phone and email in both Spanish and English
- Assist with policy renewals, changes, and inquiries
- Process insurance documents accurately using TAM BMS
- Liaise with underwriters and insurance providers to resolve issues
- Ensure compliance with industry regulations and brokerage policies
- Educate clients on products and services to help them make informed decisions
Requirements:
- RIBO license is mandatory
- Fluency in both Spanish and English (spoken and written)
- Experience in personal or commercial lines insurance
- Proficiency with TAM BMS
- Strong attention to detail and excellent communication skills